Returns & Exchanges

At ROOT, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, we offer a seamless 30-day return policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.